Terms & Conditions
Please take time to read through thoroughly and ensure you fully understand the terms and conditions before you commence any service with Sprowt Graphic Design. Sprowt has the right to change or alter these terms and conditions at any time without notice. Please speak with us if you are unsure or do not understand anything in this document.
The Client agrees to pay a nonrefundable 50% booking fee of the quoted amount to commence any job, with the balance payable prior to install or delivery of finished artwork. No artwork will be handed over until the full balance has been paid. If the work time exceeds 4 calendar weeks in duration, the client agrees to pay the remaining outstanding balance. Outstanding accounts will incur a late fee of $5.00 per day until outstanding amount is paid.
If you are having trouble paying your account please advise Sprowt as arrangements can be made so no extra fees are applied to your account.
Should there be a change or new concept that differs from the initial brief, additional fees will be payable according to time/materials involved, here a new quote will be given.
Any information given to Sprowt Graphic Design will be used solely for our own marketing, portfolio and promotion purposes. It will not be sold to any third party.
If a project is cancelled after approval to start and booking fee has been paid, this is nonrefundable and will act as the cancellation fee. However if a proof has been given and the project is then cancelled the full quoted price minus booking fee, will need to be paid by the client. You will remain liable for all fees during any period when Services have been discontinued or suspended due to a failure on your part to comply with these terms & conditions.
Suspension of Services
Sprowt Graphic Design reserves the right to terminate services in any case where you fail to perform your obligations under the terms stated here. in any case where an amount payable is overdue by more than 14 days Sprowt Graphic Design may terminate your account with final files withheld.
Sprowt Graphic Design has no control and accepts no responsibility over other sites, nor responsible for changes that may occur to work we have created due to third party changes. A fee will be applied to fix and rectify these problems if they occur.
There may be some colour variations from what you see on screen, to what the final product looks like, and previous orders. This is due to the nature of CMYK printing and bulk-run printing. There will be no reprints at our expense.
Approvals of Artwork
While Sprowt takes care to avoid errors, once artwork is approved that is final, Take time and care in editing your artwork. Spelling Mistakes & Incorrect Information are not Sprowts responsibility. No refunds or reprints will be given.
Submitting your own artwork
Clients who send in their own artwork are fully responsible for the end result or all printing. the artwork must be print-ready with the correct specifications. Sprowt provides a printing service, but will take no responsibility for artwork mistakes. No refunds or reprints will be given. When submitting your artwork it is the clients responsibility to ensure that any design that is submitted does not violate Australian copyright laws. Sprowt Graphic Design will assume your artwork is legally yours.
Pricing & Quotes
Prices are subject to change without prior notice quotes are valid for a period of 10 days.
Content and Data Entry
The supply of content and assets is the responsibility of the client. All content for all design work must be supplied to Sprowt. Content must be thoroughly reviewed before it is supplied, Sprowt will take no responsibilly for errors.
Ownership of Artwork
Until full payment has been made, Sprowt retains all ownership of all artwork. Upon full payment, the client shall obtain ownership of the final artwork to use and distribute as they see fit.
Turn Around Times
The current turnaround time for design is 1-2 months depending on the product. This is from the time of booking fee payment.
Sprowt Graphic Design is not liable for printing products that are damaged, lost or delayed when in transit.
You will be supplied with a tracking number and you can contact aae.com.au for more information on your parcel.
Management of Files
Sprowt Graphic Design will archive digital files of completed project work as a free service for clients for a period of 12 months. You may request copies of your artwork (print-ready PDF only, not master files) However please note that in some situations, archived files may not be accessible, due to storage media deterioration, corruption or changes in computer software. Sprowt Graphic Design will take every care to preserve all digital files, however will not be held responsible for re-producing work free of charge in the event that files cannot be recovered.
All invoices will be mailed to the client as a PDF file. Invoices can be paid by: Direct Deposit (preferred) or Paypal (firstname.lastname@example.org) When paying your invoice by direct deposit, please send an email to email@example.com to confirm that the payment has been deposited into our account. Please note that Sprowt Graphic Designs account details are located on your invoice. A 2.4% surcharge applies for all paypal payments.